SBM uses, shares and provides a third party with Personal Information for Direct / Indirect Installment Sales in the following cases:
1) Purpose of use of Personal Information
1. Customer support such as giving responses to customers' inquiries, information on procedures for Direct / Indirect Installment Sales or other information services;
2. Evaluation of whether a customer is qualified for Direct / Indirect Installment Sales, management of transactions after the relevant contract;
3. Charge calculation;
4. Billing;
5. Invoicing for installment sales and credit sales (including those commissioned by other companies);
6. Prevention of unauthorized use of Direct / Indirect Installment Sales;
7. Marketing research and analysis;
8. Preparation of statistical data for management analysis and the use of the results of such analysis;
9. Guidance on products, services and campaigns of SBM and other companies;
10. Notice to inform about information provision to contribute to improvements in customer service; and
11. Other operations required to provide Direct / Indirect Installment Sales including responses based on laws and ordinances.
Clarify the purpose of use and obtain prior consent by customers whenever using the relevant Personal Information for purposes other than those above.
2) Provision / Registration of Personal Information to Subscribed Designated Credit Information Organization, Personal Credit Information Center etc.
In relation to Personal Information of a customer (including applicant) who makes an installment purchase contract or a reimbursement contract (the “Contract”), SBM provides a Designated Credit Information Organization based on the Installment Sales Act or a Personal Credit Information Center which SBM subscribes with (“Subscribed Designated Credit Information Organization / Personal Credit Information Center”) and a company which SBM forms a partnership with for the credit control purposes (“Partner Company”, Subscribed Designated Credit Information Organization / Personal Credit Information Center and Partner Company collectively mean “Subscribed Designated Credit Information Organization / Personal Credit Information Agencies”) with registered Personal Information set out in Paragraph b. below to achieve the purposes set out in Paragraph a.
a. Purpose of use
b. Personal Information to be registered and term
Customers' Personal Information which SBM registers in Subscribed Designated Credit Information Organization / Personal Credit Information Agencies and its term are as in the following table.
| Registered information | Subscribed Designated Credit Information Organization and the Term | Subscribed Personal Credit Information Agencies and the Term |
|---|---|---|
| Credit Information Center Corp. | Japan Credit Information Reference Center Corp. | |
| (1) Relevant individual's information such as his/her name, date of birth, sex, address, phone number, place of employment, work phone number, alphanumeric information in driver's license, etc | Term in which any of (2), (3) or (4) is registered | Term in which any of (2), (3) or (4) is registered |
| (2) Fact that the Contract is actually made | 6 months after a date when SBM refers to a Subscribed Designated Credit Information Organization | 6 months after a date when SBM refers to a Subscribed Personal Credit Information Center |
| (3) Objective information such as a date of the Contract, type of contract, amount of contract, amount of loan, product name and its quantity and number of times and period and number of payments; and the payment circumstances, available credit, account receivable on installment sales, estimated annual amount due, dates of payment, date of full payment, expected date of full payment | During the Contract term and within 5 years after expiration of the Contract (after full payment if not yet paid in full) | During the term of the contract and the period not exceeding 5 years after full payment. (However, regarding the information of the fact of assignment of an obligation, the period no more than one year from the occurrence date of the fact.) |
| (4) The fact that a credit payment was not made on time | During the Contract term and 5 years after expiration of the Contract (after full payment if not yet paid in full) | The period not exceeding 5 years from the occurrence date of the fact. (However, regarding arrears information, as long as duration of arrears, and regarding the information of the fact of the dissolution of arrears, the period no more than one year from the occurrence date of the fact.) |
c. Subscribed Designated Credit Information Organization / Personal Credit Information Agencies and Partner Personal Credit Information Center are as stated below. In addition, if SBM joins another Personal Credit Information Center and provides it with/registers Personal Information in Paragraph b. above, SBM separately informs the relevant customer in writing of such effect and obtains his/her consent.
| Credit Information Center Corp. | |
|---|---|
| Location | First West Bldg., 15th Floor, 1-23-7, Nishi-Shinjuku, Shinjuku-ku, Tokyo 160-8375 |
| Tel | 0120-810-414 |
| Japan Credit Information Reference Center Corp. (Japanese Only) | |
|---|---|
| Location | Kanda Shinko Bldg. 2-1, Kandata-cho, Chiyoda-ku, Tokyo 101-0046 |
| Tel | 0120-441-481 |
| Personal Credit Information Center | |
|---|---|
| Location | 1-3-1, Marunouchi, Chiyoda-ku, Tokyo 100-8216 |
| Tel | 03-3214-5020 |
Visit a website posted by each Personal Credit Information Center for details of membership and names of member companies of each center.
| SoftBank Payment Service Corp. (Japanese Only) | |
|---|---|
| Location | Shiodome Sumitomo Bldg., 25th Floor, 1-9-2, Higashi-Shimbashi, Minato-ku, Tokyo 105-8025 |
| Tel | 03-6889-2130 |
3) Provision to Third Parties
In relation to purchases of SBM handset by installments, SBM may provide an assignee with Personal Information for the purpose of assigning installment receivables to a third party under provisions of the installment purchase contract or the reimbursement contract.
1) SBM, if requested to inform about the purpose of use, disclose or correct Personal Information by an individual of such information, gives a reply in writing (SBM replies as agreed with the relevant individual). SBM may charge a fee to the extent deemed reasonable in consideration of actual costs.
2) A customer inquiring for disclosure or correction of his/her own Personal Information obtained by SBM, or complaining about the handling of such Personal Information is asked to communicate with the following contact.
| Request form |
|
|---|---|
| Reception phone number | 0088-210-051 |
| Service hours | 10:00 - 17:00 (Monday to Friday) (Except Saturdays, Sundays and public holidays) |
3) Accredited Private Information Protection Organization SBM belongs to is as stated below.
| Name | JAPAN CONSUMER CREDIT ASSOCIATION (Japanese Only) |
|---|---|
| Reception phone number | 03-5645-3360 (charged) |
| Service hours | 10:00 - 12:00, 13:00 - 16:00 (Except Saturdays, Sundays, public holidays, the year-end and New Year holidays) |
